FAQ

Yes, within 24 hours of placing it. Email or call us with your order number. After 24 hours, or once the order has shipped, it can't be changed, but you can return it under our Refund Policy after it arrives.

It usually arrives within a few minutes. Check your spam and promotions folders. If it isn't there, email us with your name and the email address you used at checkout, and we'll confirm your order.

Nothing. Shipping is free on every order to a US address, with no minimum.

Most orders arrive within 5 to 11 business days: 1 to 3 business days to process (for orders placed before 5:00 PM ET), then 4 to 8 business days in transit. Alaska, Hawaii, US territories and military addresses can take a few extra days.

To all 50 states, Washington, D.C., Puerto Rico, the other US territories, and APO, FPO and DPO addresses. We can't deliver to PO Boxes, and we don't ship outside the United States.

When your order ships, we email you a tracking number and a link to follow it.

Check around your door, with neighbors and with your building's mailroom. If it still hasn't turned up, email us with your order number. We'll open a claim with the carrier and replace or refund the item at no cost to you.

You can return items within 30 days of delivery, as long as they are unworn, have all tags attached and are in the original packaging. Sale items and gift cards are final sale.

Email info@emaliaboutique.com with your order number and the items you want to return. We'll reply with your approval and the return address. Please wait for approval before you ship.

If you changed your mind, you pay the return shipping. If the item arrived damaged, defective, wrong or not as described, we cover it.

Within 7 business days of your return being approved, to your original payment method. Your bank may take a few more days to show it.

We handle exchanges as a return plus a new order. To make sure your size is still available, place the new order first, then start the return for the original item.

US sizes throughout. Most clothing uses letter sizes, men's pants are sized by waist in inches, and boots use US shoe sizes.

When a product has a size chart, you'll find it on the product page, in inches. "Measured flat" means the measurement is taken across the front of the garment laid flat; double it for the full circumference.

Yes. Email us the piece you're looking at and the size you usually wear, and we'll go through the chart with you.

We show every color in its own photo, but screens display color differently, so the shade in person may look slightly different.

On the product page, taken from the item's confirmed specifications. If a detail isn't listed, ask us and we'll tell you what we can confirm.

Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, Apple Pay, Google Pay and Shop Pay. All prices are in US dollars.

We don't currently collect sales tax, so the total at checkout is the total you pay.

Yes. Payments are processed by Shopify Payments over an encrypted connection, and we never see your full card number.